Shipping policy

Shipping Policy

At KIRAE, we want your magnetic hair clips to reach you as quickly and safely as possible.

Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email with your tracking details once your order has been dispatched.

Shipping Method

• We currently ship all orders via India Post (Normal Post/ Speed Post).
• Tracking number is shared via email and WhatsApp within 24 hours of dispatch.

Delivery Timeline

Please note: Delivery timelines are estimates and may vary due to factors beyond our control such as weather, postal delays, or public holidays.

Shipping Charges

• We offer FREE shipping on all prepaid orders across India.
• We currently do not ship internationally.

Payment Method

• We accept only prepaid orders via UPI, Credit Card, Debit Card.
• Cash on Delivery (COD) is currently not available.

Order Tracking

• Track your order anytime at: https://www.indiapost.gov.in
• Enter your tracking number (shared via email/WhatsApp after dispatch) to view real-time status.
• If your tracking hasn't updated in 5 days, please contact us at kirae.in.shop@gmail.com and we'll look into it immediately.

Incorrect Address

• Please ensure your shipping address, pincode, and phone number are correct at the time of placing the order.
• KIRAE is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
• If you realise you've entered the wrong address, contact us within 2 hours of placing your order and we'll try to update it before dispatch.

Lost or Damaged in Transit

• If your order is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date with your order number and photos (if damaged).
• We will arrange a replacement or full refund at no extra cost to you.